The ContactoService offer
To ensure your service department operates at 100% capacity—not just during peak periods. Contacto acts as your dealership’s outsourced service department, handling follow-ups, reminders, and appointment scheduling for your customers. This allows your service advisors to stay focused on what they do best: providing service in the shop.
How It Works
We handle the entire collection process for your service department, ensuring that nothing falls through the cracks.
Fast campaign launches
We create and launch targeted follow-up campaigns tailored to your needs: service reminders, warranty expiration notices, renewal reminders, internal promotions, and more. Each campaign is built directly from your customer database, using the criteria and segments that work best for you. You don’t have to configure anything—our teams handle the entire process, from launch to follow-up.
Constant, systematic reminders
Free your technical advisors from repetitive follow-up tasks. We manage campaigns for recommended maintenance appointments directly through your software (DMS, CRM), without requiring any action from your in-house team. The result: consistent and systematic follow-ups, week after week, regardless of your shop’s workload.
Maintenance, packages and overhauls
Our expertise in the automotive industry allows us to provide all types of maintenance and services required by each of your customers: periodic inspections, seasonal tire changes, maintenance packages, and more. Our agents are familiar with the specific requirements of each manufacturer so they can provide the right service at the right time.
Optimize the service department to maximum capacity
Contacto takes care of filling your schedule, day after day. We organize follow-up campaigns that help your customers take care of their vehicles, while maximizing traffic to your shop. With Contacto, avoid slow periods and keep your service department busy year-round, including retaining and re-engaging less active customers.
Answers to the most frequently asked questions about our ContactoService offering.
How do warranty expiration reminder campaigns work?
Contacto creates and launches automated campaigns directly from your customer database by identifying vehicles whose warranties are nearing expiration. Your customers receive a personalized reminder at just the right time, without your in-house team having to get involved.
Can Contacto handle reminders for maintenance and tires?
Yes, we handle all maintenance-related follow-ups: reminders for periodic service, seasonal tire changes, and maintenance packages. Our agents are familiar with the specific requirements of each manufacturer so they can offer the right service at the right time.
How does Contacto fill the service department's schedule during slow periods?
We organize targeted follow-up campaigns that encourage your less active customers to schedule appointments, in addition to routine reminders for recommended maintenance. The goal: to keep your shop busy year-round, not just during peak seasons.
Does Contacto integrate with my current DMS or CRM?
Yes, we work directly with your existing software (DMS, CRM) without requiring you to switch tools. In particular, we support Serti, Reynold's, CDK, PBS, Lautopak, AutoFlexilog, and other management tools.
What is the difference between ContactoService and ContactoVente?
ContactoService focuses on retaining and building loyalty among your existing customers through customer service (follow-ups, reminders, maintenance). ContactoVente, on the other hand, manages new leads and sales opportunities. Both packages can be combined to cover your entire dealership.